Frequently Asked Questions

  1. I can't find something I want!
  2. Do you have a printed catalog?
  3. How can I get my order even faster than normal?
  4. I have a question about my order. How do I reach you?
  5. Do you take personal checks/money orders/traveler's checks?
  6. Do you accept mail-in orders?
  7. Are gift certificates available?
  8. What options do I have for shipping my order?
  9. What if I need to return something?
  10. What if an item is out of stock?
  11. I'm worried about my personal information going across the internet. How safe is MensUnderwearStore.com?
  12. How do I report a technical problem with the website?
  13. I have a question about modeling!
  14. How can I contact your marketing department?
  15. I've forgotten my login id and/or password. Can you help?
  16. My shopping cart is always empty, no matter how many times I add things to it! [also "My computer will not let me log in!"]
  17. My question isn't answered here. Now what do I do?

  1. I can't find something I want!

    Well then, maybe we can find it! Just fill in our contact form, choose "Special Order" as the Department to receive the message, and your question will be responded to as quickly as possible.

    Back to the top


  2. Do you have a printed catalog?

    No, we don't have a print catalog sent by mail. Since we're always adding products to our selection, the internet allows us to keep you the most up-to-date with the newest styles and products we offer. It also provides a way for us to show you the most different views of everything you're shopping for. If you're in the Saint Louis area stop by our retail store, Boxers, and browse without your mouse!

    Back to the top


  3. How can I get my order even faster than normal?

    For orders inside the continental United States, we understand that sometimes you can't wait 3 to 7 business days for an order to arrive. For that reason, we offer delivery by DHL Ground Service, DHL 2-Day Delivery and DHL Next Day by 3:00 pm. Just choose whichever option suits you as the shipping method during your checkout process.

    For orders outside the United States, we offer Global Express Delivery. With expedited delivery through the United States Postal Service, you will receive a tracking number where you can follow your shipment around the globe. Global Express orders usually arrive at their destination within 5 business days.

    If these options do not satisfy your needs, use our online contact form to send an email to Customer Service and we'll do our best to accomodate your needs.

    Back to the top


  4. I have a question about my order. How do I reach you?

    There are several ways to reach us here at MensUnderwearStore.com! For those more comfortable with internet communications, feel free to use our online contact form. Just fill in your name, email address, and pick a department to communicate with and we'll get back to you as quickly as possible.

    If you prefer to talk over the phone, we can be reached at (866) 326-9377 (inside the US) or +01 314 772 3566 (outside of the US). For faxes, please use +01 314 454 0209. Our mailing address is:

    MensUnderwearStore.com
    1305 Washington Ave.
    St. Louis, MO  63103

    Back to the top


  5. Do you take personal checks/money orders/traveler's checks?

    We currently only accept Visa, MasterCard, American Express, and Discover cards through our online ordering system. However, we do accept money orders, personal checks, and traveler's checks for mail-in orders.

    Back to the top


  6. Do you accept mail-in orders?

    Yes, we do! Here are the steps for submitting a mail-in order:

    1. Select the merchandise you desire by adding it to your shopping cart.
    2. Proceed to the check-out screen and click on the link, "Place Order Without Account"
    3. Fill in the form with your shipping information and click the "Continue" button in the lower right corner of the screen.
    4. At this point you will need to print the order page out on a printer. The page should contain your shipping information, merchandise ordered and the total due.
    5. Fill out a check or money order for the total amount. Please make it payable to: MensUnderwearStore.com.
    6. Mail the printed form along with your payment to:

      7. MensUnderwearStore
      1305 Washington Ave.
      St. Louis, MO  63103

    7. Your items will be shipped to you via whatever shipping method you choose. If payment is made by cashier's check or money order, your order will be processed and shipped immediately. If paying by personal or company check, there will be a delay of approximately two weeks until we can verify the funds have been deposited before shipping the order.

    Back to the top


  7. Are gift certificates available?

    We offer gift certificates online in many pre-determined denominations. If you wish to have a gift certificate issued in an amount outside of the pre-determined amounts please contact us online or by telephone at (866) 326-9377 (inside the US) or +01 314 772 3566 (outside of the US).

    Back to the top


  8. What options do I have for shipping my order?

    We offer a variety of shipping options. US orders are shipped via US Postal Service and usually arrive within 5 business days from the time the order is placed.

    Expedited service for US residents are shipped the same day if your order is received by 4pm Central US time. Choose from DHL Ground Service, DHL 2-Day Delivery and DHL Next Day by 3:00 pm for weekday delivery only.

    All orders shipped outside the US are sent via US Air Mail. Delivery usually happens within 14 business days but could take longer if there is a queue for customs inspections. We also offer a priority international and global express service to get your items to you faster.

    For more complete information, please visit our shipping information page.

    Back to the top


  9. What if I need to return something?

    We will accept returned items if they are unworn and in their original boxes/plastic wrap with original tags. There is no charge for restocking, handling, etc., but the return postage is to be paid by you. You may return an item within 60 days of purchase. We will apply your return as you would direct, that is to say, if you wanted other merchandise in exchange, or a refund, or carry a "store credit", which would not expire. For exchanges, you pay for the postage to return the items to us, but we pay postage for sending you the exchanged items.

    Back to the top


  10. What if an item is out of stock?

    Our Live Inventory system removes product sizes and colors when they become out of stock, however it is possible that a backorder could be created if there is not sufficient quantity on-hand to cover an order for multiple units of a product. We will promptly notify you of the situation to determine whether we should issue a credit for missing items or ship the order incomplete with remaining items placed in a back order status (we will ship back ordered items via US Postal Service without additional charge).

    Back to the top


  11. I'm worried about my personal information going across the internet. How safe is MensUnderwearStore.com?

    We take great measures to ensure that your personal information is transmitted to our store using the most secure technologies available. For more information, please see our privacy policy and our security statement.

    Back to the top


  12. How do I report a technical problem with the website?

    While we strive to make sure all areas of our website contain current information and actually go where they are supposed to, sometimes things just slip under our radar. If you come across any errors, please feel free to report them to us using the online contact form.

    Back to the top


  13. I have a question about modeling!

    MensUnderwearStore.com is looking for models. Boost your career by becoming one of our featured men. You'll be part of an internationally known website viewed thousands of times a day and be photographed in all our latest products. For more information, fill out our contact form and choose "Modeling Information" as the department, send your online portfolio to models@mensunderwearstore.com, or you can stop by our retail store:

    Boxers
    1305 Washington Ave.
    St. Louis, MO  63103
    (314) 454-0209

    Back to the top


  14. How can I contact your marketing department?

    Our marketing and advertising department can be reached via the online contact form, directly at marketing@mensunderwearstore.com, or via telephone at (866) 326-9377 (inside the US) or +01 314 772 3566 (outside of the US).

    Back to the top


  15. I've forgotten my login id and/or password. Can you help?

    Sure! Just fill out a request to have your information e-mailed to you. If you are still experiencing problems, you can always use our online contact form to e-mail us directly.

    Back to the top


  16. My shopping cart is always empty, no matter how many times I add things to it! [also "My computer will not let me log in!"]

    In order to keep track of the information in your shopping cart, MensUnderwearStore.com uses "Cookies" - small text files placed on your computer that remember what you order and assist you through the ordering process. Without using these cookies, your computer will not be able to remember what it is that you're ordering.

    If cookies are disabled for your browser, you need to either 1) lower your level of security or 2) add MensUnderwearStore.com to your list of allowed sites. Microsoft provides instructions on how to configure cookies for both Internet Explorer 5 and Internet Explorer 6. If you do not know which version you are running, choose "About Internet Explorer" from the "Help" menu.

    Also, you may need to check the settings of any software firewall (i.e. Norton Internet Security or ZoneAlarm) and make sure that it is not blocking temporary cookies.

    Back to the top


  17. My question isn't answered here. Now what do I do?

    If your question is not answered here, please feel free to use the online contact form to contact us directly. We'll do our best to resolve your issues as quickly as possible.

    Back to the top


C-IN2, 2(x)ist, Calvin Klein, N2N Bodywear, Diesel, Go Softwear, JM, Mundo Unico, ManSilk, Papi, Hugo Boss, Whittall & Shon, Ed Hardy, and DKNY C-IN2 2xist Calvin Klein Underwear N2N Bodywear Diesel - For Successful Living Go Softwear JM Mundo Unico Mansilk Papi Hugo Boss Whittall & Shon Ed Hardy DKNY - Donna Karran New York Clever Frank Dandy Ginch Gonch Report Collection Triple XXX Male Power Tulio Punto Blanco Tucci View All Designers