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Privacy Policy

When you visit our Internet e-commerce site, our server automatically collects the following non-personally identifiable information: your Internet service provider's address; and information on the pages you access on our site. This information is used to measure the number of visitors to our site and which areas of the site appear to be most useful, as well as to generate statistical reports.

Our server also collects personally identifiable information that you voluntarily submit, such as when you purchase a product or products at our online storefront or enter the sweepstakes. This information is used by us solely for the purpose for which it was intended and it is not shared with or sold to third parties for any reason.

MensUnderwearStore.com has appropriate security measures in place to protect against the loss, misuse or alteration of information that we have gathered from you or from our site so you can feel comfortable and secure.

If you have any questions regarding this policy, please contact our Internet service department.


Security Statement

Third Party
Security Verification

Better Business Bureau Accredited Business

MensUnderwearStore.com uses industry-leading 2048-bit encryption technologies when transferring and receiving your information on our site. Our secure certificate is managed by Verisign, a leading security certificate authority. When you are entering personal information, look for either a solid key icon or a locked padlock icon at the lower portion of your browser. This indicates that your site is secured through the Secure Sockets Layer (SSL) protocol.

MensUnderwearStore.com has appropriate security measures in place to protect against the loss, misuse or alteration of information that we have gathered from you or from our site so you can feel comfortable and secure.

PCI Compliant - Verified April, 2008 MensUnderwearStore.com is certified PCI (Payment Card Industry) Compliant and is re-certified by a third party vendor every three months. The PCI Data Security Standard covers security scanning requirements of VISA's Cardholder Information Security Program (CISP), MasterCard's Site Data Protection (SDP) program, American Express' CID security program, and the Discover Card Information Security and Compliance (DISC) program.

PCI Compliance means our servers passed tests that probe all of the known methods hackers use to access private information, in addition to vulnerabilities that would allow malicious software to gain access to or disrupt our network.

The PCI Compliance scan was conducted by ScanAlert, a "Qualified Independent Scan Vendor" accredited by Visa USA, Mastercard International, American Express, Discover Card and JCB to perform network security compliance audtis conforming to the Payment Card Industry (PCI) Data Security Standards.

If you have any questions regarding this statement, please contact our Internet service department.


Product Warranties

Return Policy

You may return an item within 60 days of purchase for any reason. We will accept returned items if they are unworn and with their original boxes/plastic wrap and tags. There is no charge for restocking, handling, etc. We will apply your return as you would direct, that is to say, if you wanted other merchandise in exchange or a refund, or carry store credit using Boxer Bucks, which would not expire.

For defective products related to tear/breakage within 60 days of purchase due to improper fabric stitching, we will be happy to replace the product or apply the original purchase value in Boxer Bucks® (Store Credit) allowing you to select a new item from MensUnderwearStore.com. Please contact our returns department for assistance.

Exchange Process

For exchanges, you pay for the postage to return the items that are being exchange to us, we will pay postage for sending you the exchanged items. Upon receiving your exchange item(s) we will process the exchange as you requested and ship the new item(s) back out to you.

Store Credit Policy

You can also return an item(s) for a store credit. After we receive your return we will issue a store credit in the form of Boxer Bucks® that you can use at a later date. Like Boxer Bucks®, the store credit does not expire.


Shipping Warranty

We offer a variety of shipping options. US orders are shipped via US Postal Service and usually arrive within 2 to 5 business days from the time the order is placed. Free shipping utilizing the US Postal Service does not carry a guarantee on the delivery time.

All US orders are shipped with delivery confirmation. Any shipments that are lost or missing with but have a delivery acknowledgement will require opening an investigation with the US Postal Service before a replacement package is sent. Shipments that appear to be "lost" and do not receive a delivery scan from the US Postal service will be re-sent after 10 days. It is the customer responsibility to notify us of non-receipt.

Expedited service for US residents is shipped the same day if your order is received by 4pm Central US time. Choose from UPS 3-Day Express Ground Delivery, UPS 2-Day Delivery and UPS Next Day by 3PM. All UPS delivery services are available for weekday delivery only. Delivery beyond the stated days carries a guarantee only if it was UPS' fault and unrelated to weather, workforce strikes, or holidays. In the situation of a late delivery, we will refund the amount charged for shipping in the original order.

All orders shipped outside the US are sent via First Class International through the US Postal Service and is handed off to the reciprocating mail service in the destination country. Delivery usually happens within 14 business days but could take longer if there is a queue for customs inspections. We also offer Priority International and Global Express services to get your items to you faster. Shipments that appear to be "lost" after 14 days will require opening an investigation with the US Postal Service and the Destination Delivery Service before we can resend. It is the customer responsibility to notify us of non-receipt. For more complete information, please visit our shipping information page.


Price Warranty

If you make a purchase and the price of an item changes within 5 days of the original order, we will honor the new price and apply the difference between the original order price and the price listed on MensUnderwearStore.com as a store credit within your Boxer Bucks account. It is the responsibility of the customer to request the credit by contacting our Internet service department.



Sales Tax

Missouri residents will be required to pay a Sales Tax of 10.491%.

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