CUSTOMER SERVICE (866) 326-9377    MON-SAT | 9AM - 6PM CST

FREE Shipping, Ships Today | Estimated Delivery: 3 days More Shipping Options

First-Time Visitors

Why MensUnderwearStore.com? / About MensUnderwearStore.com

You can read our complete history and learn more about us on our about us page.

Shipping rates and options

We offer a variety of shipping options. US orders are shipped via US Postal Service and usually arrive within 5 business days from the time the order is placed.

Expedited services for US residents are shipped the same day if your order is received by 4pm Central US time. Choose from UPS 3-Day Express Ground Delivery, UPS 2-Day Delivery and UPS Next Day by 3PM. All UPS delivery services are available for weekday delivery only.

All orders shipped outside the US are sent via First Class International through the US Postal Service and is handed off to the reciprocating mail service in the destination country. Delivery usually happens within 14 business days but could take longer if there is a queue for customs inspections. We also offer Priority International and Global Express services to get your items to you faster.

For more complete information, please visit our shipping information page.

Express shipping options

For orders within the continental United States: We understand that sometimes you need your merchandise in a hurry. For that reason, we offer economical delivery by UPS 3-Day Express Ground Delivery, UPS 2-Day Delivery and UPS Next Day by 3PM. You will be presented with the available shipping options during checkout, simply choose the one that best suits your needs.

For US orders outside the continental United States (Including but not limited to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Guam) we offer United States Postal Service Express Mail for the same rate as the UPS Next Day by 3PM service.

For orders outside the United States, we offer Priority Mail International and Global Express services to get your items to you faster. Both services will expedite delivery through the United States Postal Service and the reciprocating mail service for the destination country. You will receive a tracking number allowing you to track your shipment around the globe. Global Express orders usually arrive at their destination in 5 to 7 business days. Priority Mail strives for delivery within 10 business days. These time frames are not guaranteed.

If these options do not satisfy your needs, use our online contact form to send an email to Customer Service and we'll do our best to accommodate your needs.

Online contact form

If your question is not answered here, please feel free to use the online contact form to contact us directly. We'll do our best to resolve your issues as quickly as possible.

Live Inventory

Our Live Inventory system removes product sizes and colors as they become out of stock, however it is possible that a backorder could be created if there is not sufficient quantity on-hand to cover an order for multiple units of a product. We will promptly notify you of the situation to determine whether we should issue a credit for missing items or ship the order incomplete with remaining items placed in a back order status (we will ship back ordered items via US Postal Service without additional charge).

Printed catalogs

We do not currently offer a printed catalog. At MensUnderwearStore.com you will find that we are continuously adding products to our selection. By maintaining the Internet based web site, you are able to instantly review the most up-to-date styles.

Your Account

Creating a Boxer Bucks® account

Visit our Boxer Bucks® registration page to create your free account and to learn about the many benefits of having a Boxer Bucks account. Signing up is free and easy. Simply enter your email address, password, and shipping information. Click register and you are finished.

Benefits of a Boxer Bucks® account

Access a centralized account dashboard to obtain the latest tracking information for your order. Turn on/off e-mail from MensUnderwearStore.com containing exclusive coupons, offers and sale announcements. Making a purchase is even faster and easier because your billing and shipping addresses have been saved. A Boxer Bucks® account will also allow you to save money by earning points on each order that you can then redeem on subsequent orders.

Recovering forgotten passwords

Just fill out a request to have your information automatically e-mailed to you. If you are still experiencing problems, you can use our online contact form to e-mail a customer support person directly.

I'm not staying signed in

If you are unable to stay signed in your browser may have cookies disabled. Cookies need to be enabled in order to stay signed in and add products to your shopping cart. To find out more about cookies and how to enable them please visit our cookies support page.

Tracking your order(s) / Order history

An up-to-date status on all orders placed on MensUnderwearStore.com can be obtained using our order tracking system. Simply provide your order number and your postal/zip code. If you signed up for a free MensUnderwearStore.com account, you can sign in to see your order tracking information within the account dashboard.

Updating your address information

Simply log-in to your account and click "edit" under address information on your account dashboard.

Newsletter management and unsubscribing

You can subscribe or unsubscribe to email sent from MensUnderwearStore.com by visiting the newsletter section of the account profile page. Simply enter your email address and choose whether you would like to subscribe or unsubscribe from the drop down menu. MensUnderwearStore.com neither buys nor sells e-mail lists. Please visit our privacy policy regarding the safekeeping of your information.

Shopping

Adding products to your shopping cart

To add an item to your bag, follow the three simple steps below:

  1. Select your item's size and color from the drop down menu.
  2. Enter the quantity of the items you would like to buy in the field labeled "Quantity".
  3. Click the red button labeled "Add to Cart".

My shopping cart is always empty

If your shopping cart is empty, but you have attempted to add items to your cart, cookies may be disabled on your browser.

Cookies are small text files that are stored on your computer when you visit a website. Cookies are required to personalize your shopping experience and to remember what items are in your shopping cart. If your web browser is not set to accept cookies from our website, you will not be able to place an order or take advantage of some features on our website. You can learn more about cookies and how to enable them on our cookies support page.

Item out of stock / Size/Color is missing

Our Live Inventory system removes product sizes and colors when they become out of stock, however it is possible that a backorder could be created if there is not sufficient quantity on-hand to cover an order for multiple units of a product. We will promptly notify you of the situation to determine whether we should issue a credit for missing items or ship the order incomplete with remaining items placed in a back order status (we will ship back ordered items when they arrive via US Postal Service without additional charge).

I can't find what I'm looking for / Special ordering

If you can't find an item that you are looking for and you would like to special order a product please use our online contact form to inquire with our buyers.

Ordering

Payment methods

We currently accept Visa, MasterCard, American Express, and Discover cards through our online ordering system. We also accept money orders, personal checks, and traveler's checks for mail-in orders.

Telephone / Mail-in orders

If you would like to place your order over the phone please feel free to call us between 9 am - 6 pm Central US time (-6 GMT) at (866) 326-9377 (inside the US) or +1 314 772 3566 (outside of the US). A customer service representative will be happy to take your order.

We also accept Mail-in orders in the form of Money Orders or International Money orders that are issued in US Dollars. Please follow these simple steps for placing a Mail-in order:

  1. Select the merchandise you desire by adding it to your shopping cart.
  2. Proceed to the checkout screen and click on the "Continue" button below "Continue as a Guest".
  3. Fill in the form with your shipping information and click the "Continue" button in the lower right corner of the screen.
  4. At this point you will need to print the order page out on a printer. The page should contain your shipping information, merchandise ordered and the total due.
  5. Obtain out a money order for the total amount listed on the screen. Please make it payable to: MensUnderwearStore.com.
  6. Mail the printed form along with your payment to:
    MensUnderwearStore.com
    1305 Washington Ave.
    Saint Louis, MO  63103
  7. Your items will be shipped to you via your preferred shipping method listed.

Sales tax and import duties

All items are shipped from St. Louis, Missouri. Please note that for all Missouri residents a sales tax will be added to your total.

Import tax and custom fees may be imposed at the discretion of the destination country and are the responsibility of the purchaser / customer to pay..

Gift certificates

We offer gift certificates online in many pre-determined denominations. If you wish to have a gift certificate issued in an amount outside of the pre-determined amounts please contact us online or by telephone at (866) 326-9377 (inside the US) or +1 314 772 3566 (outside of the US).

Tracking your order(s) / Order history

An up-to-date status on all orders placed on MensUnderwearStore.com can be obtained using our order tracking system. Simply provide your order number and your postal/zip code. If you signed up for a free MensUnderwearStore.com account, you can sign in to see your order tracking information within the account dashboard.

Questions about your order

There are several ways to reach us here at MensUnderwearStore.com! For those more comfortable with internet communications, feel free to use our online contact form. Just fill in your name, email address, and pick a department to communicate with and we'll get back to you as quickly as possible.

If you prefer to talk over the phone, we can be reached toll free at (866) 326-9377 (inside the US) or +1 314 772 3566 (outside of the US). For faxes, please use +01 314 454 0209. Our mailing address is:

MensUnderwearStore.com
1305 Washington Ave.
Saint Louis, MO  63103

Changing or cancelling an order

All orders are shipped within 24 hours. If you would like to make any changes or updates to your order we will do our best to accommodate your request. Please reply to your order confirmation email with your requests or fill out our online contact form.

Returns and Exchanges

Return policy

You may return an item within 60 days of purchase. We will accept returned items if they are unworn and in their original boxes/plastic wrap with original tags. There is no charge for restocking, handling, etc. We will apply your return as you would direct, that is to say, if you wanted other merchandise in exchange or a refund, or carry a "store credit" which would not expire.

Exchange process

For exchanges, you pay for the postage to return the items that are being exchange to us, we will pay postage for sending you the exchanged items. Upon receiving your exchange item(s) we will process the exchange as you requested and ship the new item(s) back out to you.

Store credit policy

You can also return an item(s) for a store credit. After we receive your return we will issue a store credit in the form of Boxer Bucks® that you can use at a later date. Like Boxer Bucks®, the store credit does not expire.

Shipping Information

Shipping rates

We offer a variety of shipping options. US orders are shipped via US Postal Service and usually arrive within 5 business days from the time the order is placed.

Expedited service for US residents is shipped the same day if your order is received by 4pm Central US time. Choose from UPS 3-Day Express Ground Delivery, UPS 2-Day Delivery and UPS Next Day by 3PM. All UPS delivery services are available for weekday delivery only.

All orders shipped outside the US are sent via First Class International through the US Postal Service and is handed off to the reciprocating mail service in the destination country. Delivery usually happens within 14 business days but could take longer if there is a queue for customs inspections. We also offer Priority International and Global Express services to get your items to you faster.

For more complete information, please visit our shipping information page.

APO/AFO addresses / P.O. Boxes / Special addresses

We ship to APO/AFO and P.O. Boxes using the United States Postal Service. APO/AFO and P.O. Boxes can not be shipped using UPS.

Express shipping / Rushed processing

For orders within the continental United States: We understand that sometimes you need your merchandise in a hurry. For that reason, we offer economical delivery by UPS 3-Day Express Ground Delivery, UPS 2-Day Delivery and UPS Next Day by 3PM. You will be presented with the available shipping options during checkout, simply choose the one that best suits your needs.

For US orders outside the continental United States (Including but not limited to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Guam) we offer United States Postal Service Express Mail for the same rate as the UPS Next Day by 3PM service.

For orders outside the United States, we offer Priority Mail International and Global Express services to get your items to you faster. Both services will expedite delivery through the United States Postal Service and the reciprocating mail service for the destination country. You will receive a tracking number allowing you to track your shipment around the globe. Global Express orders usually arrive at their destination in 5 to 7 business days. Priority Mail strives for delivery within 10 business days. These time frames are not guaranteed.

If these options do not satisfy your needs, use our online contact form to send an email to Customer Service and we'll do our best to accommodate your needs.

Tracking your order

An up-to-date status on all orders placed on MensUnderwearStore.com can be obtained using our order tracking system. Simply provide your order number and your postal/zip code. If you signed up for a free MensUnderwearStore.com account, you can log in to see your order tracking information within the account dashboard.

Privacy and Security Policies

Privacy policy

You can find our privacy policy at our privacy policy page.

Copyright

All photography and site content are copyright protected. Any and all use of MensUnderwearStore.com web site content for any purpose requires written consent.

Security statement

We take great measures to ensure that your personal information is transmitted to our store using the most secure technologies available. For more information, please see our security statement and privacy policy.

Pricing Guarantee

If you make a purchase and the price of an item changes within 5 days of the original order, we will honor the new price and apply the difference between the original order price and the price listed on MensUnderwearStore.com as a store credit within your Boxer Bucks account. It is the responsibility of the customer to request the credit by contacting our Internet service department.

Company Information

Who is MensUnderwearStore.com? / About MensUnderwearStore.com

You can read our complete history and found out about MensUnderwearStore.com at our about us page.

Contacting us

There are several ways to reach us here at MensUnderwearStore.com! For those more comfortable with internet communications, feel free to use our online contact form. Just fill in your name, email address, and pick a department to communicate with and we'll get back to you as quickly as possible.

If you prefer to talk over the phone, we can be reached toll free at (866) 326-9377 (inside the US) or +1 314 772 3566 (outside of the US). For faxes, please use +01 314 454 0209. Our mailing address is:

MensUnderwearStore.com
1305 Washington Ave.
Saint Louis, MO  63103

Advertising and marketing with us

Our marketing and advertising department can be reached via the online contact form, directly at marketing@mensunderwearstore.com, or via telephone at (866) 326-9377 (inside the US) or +1 314 772 3566 (outside of the US).

Retail stores

We operate two retails stores in the heart of St. Louis' historic downtown. Our retail locations carry the same collections and products that are carried at MensUnderwearStore.com. Your can read our company history and find out more about our retail locations at our about us page.