What items are returnable?
- All items within 30 days of receipt of your order.
- In original condition
- Unwashed and Unworn
- In the original packaging with tags attached
- We will accept a maximum of five items per order.
- The only exceptions are costumes. However, we can make exceptions if this is your first time returning one.
- If you need to return more than five items, please Contact Us.
What items are non-refundable?
- Free items and promotional items (like buy 1 get 1).
- Costumes. For these types of items, we will be issuing a store credit.
Are there any charges for returns?
- There are no charges for returns.
- You are responsible for the return shipping label costs.
How soon will we process the return?
- Once your return is received and processed, we will notify you via email. It can take up to five business days to process your return after the package was delivered.
- We will issue a gift certificate for your returned items. If you prefer a refund instead, please email us right after receiving the Gift Certificate, not before.
Easy Return Instructions
(No forms needed)
1. Pack all the return items (5 maximum), along with packing slip received, if possible. You can use the original package received, or you can use your own. If you have special instructions for your return, please include a note with your return.
2. Go to a local post office USPS, UPS or FedEx, to ship the package. Please find the return shipping address below.
3. Please make sure to ship your return with trackable postage. Please, keep the tracking number with, in case you need it as proof of delivery.
4. You will receive an email within seven business days from the day we receive your item/s, and when the exchange was processed. After processing your return, we will issue a gift certificate unless you specify that you want to exchange it for another size. If you want a refund instead, please email us right after receiving the Gift Certificate, not before. *Remember, you can return up to 5 (five) items per order.
Please ship your return to the following address:
MENSUNDERWEARSTORE.COM - RETURNS
(Put YOUR NAME and ORDER NUMBER here)
20911 Johnson St Suite: 118
Pembroke Pines, Florida 33029