Frequently Asked Questions

First-Time Visitors

Why MensUnderwearStore.com? / About MensUnderwearStore.com

You can read our complete history and learn more about us on our about us page.

Shipping rates and options

We offer a variety of shipping options. US orders are shipped via US Postal Service and usually arrive within 5 business days from the time the order is placed.

Expedited services for US residents are shipped the same day if your order is received by 3:00 pm Central US time. Choose from USPS Priority 2-3 Day Delivery and USPS Express 1-2 Day Delivery.

All orders shipped outside the US are sent via First Class International through the US Postal Service and is handed off to the reciprocating mail service in the destination country. Delivery usually happens within 14 business days but could take longer if there is a queue for customs inspections. We also offer Priority International and Global Express services to get your items to you faster.

For more complete information, please visit our shipping information page.

Express shipping options

For orders within the continental United States: We understand that sometimes you need your merchandise in a hurry. For that reason, we offer economical delivery by USPS Priority 2-3 Day Delivery and USPS Express 1-2 Day Delivery. You will be presented with the available shipping options during checkout, simply choose the one that best suits your needs.

For US orders outside the continental United States (Including but not limited to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Guam) we offer United States Postal Service Express Mail.

For orders outside the United States, we offer Priority Mail International and Global Express services to get your items to you faster. Both services will expedite delivery through the United States Postal Service and the reciprocating mail service for the destination country. You will receive a tracking number allowing you to track your shipment around the globe. Global Express orders usually arrive at their destination in 5 to 7 business days. Priority Mail strives for delivery within 10 business days. These time frames are not guaranteed.

If these options do not satisfy your needs, use our online contact form to send an email to Customer Service and we'll do our best to accommodate your needs.

Online contact form

If your question is not answered here, please feel free to use the online contact form to contact us directly. We'll do our best to resolve your issues as quickly as possible.

Live Inventory

Our Live Inventory system removes product sizes and colors as they become out of stock, however it is possible that a backorder could be created if there is not sufficient quantity on-hand to cover an order for multiple units of a product. We will promptly notify you of the situation to determine whether we should issue a credit for missing items or ship the order incomplete with remaining items placed in a back order status (we will ship back ordered items via US Postal Service without additional charge).

Your Account

Creating a Boxer Bucks® account

Visit our Boxer Bucks® registration page to create your free account and to learn about the many benefits of having a Boxer Bucks account. Signing up is free and easy. Simply enter your email address and password. Click register and you are finished.

Benefits of a Boxer Bucks® account

A Boxer Bucks® account will allow you to save money by earning points on each order that you can then redeem on subsequent orders. Once signed up, you can access a centralized account dashboard to obtain the latest tracking information for your order and turn on/off e-mail from MensUnderwearStore.com containing exclusive coupons, offers and sale announcements. Additionally, making a purchase is even faster and easier because your billing and shipping addresses have been saved.

I'm not staying signed in

If you are unable to stay signed in your browser may have cookies disabled. Cookies need to be enabled in order to stay signed in and add products to your shopping cart.

Shopping

Adding products to your shopping cart

To add an item to your bag, follow the three simple steps below:

Select your item's size and color from the drop down menu.
Enter the quantity of the items you would like to buy in the field labeled "Quantity".
Click the red button labeled "Add to Cart".

My shopping cart is always empty

If your shopping cart is empty, but you have attempted to add items to your cart, cookies may be disabled on your browser.

Cookies are small text files that are stored on your computer when you visit a website. Cookies are required to personalize your shopping experience and to remember what items are in your shopping cart. If your web browser is not set to accept cookies from our website, you will not be able to place an order or take advantage of some features on our website.

Item out of stock / Size/Color is missing

Our Live Inventory system removes product sizes and colors when they become out of stock, however it is possible that a backorder could be created if there is not sufficient quantity on-hand to cover an order for multiple units of a product. We will promptly notify you of the situation to determine whether we should issue a credit for missing items or ship the order incomplete with remaining items placed in a back order status (we will ship back ordered items when they arrive via US Postal Service without additional charge).

Payment methods

We currently accept Apple Pay, G Pay, Visa, MasterCard, American Express, and Discover cards, as well as Paypal, through our online ordering system.

Sales tax and import duties

All items are shipped from Florida. Please note that for all Florida residents a sales tax will be added to your total.

Import tax and custom fees may be imposed at the discretion of the destination country and are the responsibility of the purchaser / customer to pay.

Gift certificates

We offer gift certificates online in many pre-determined denominations.

Questions about your order

There are several ways to reach us here at MensUnderwearStore.com! For those more comfortable with internet communications, feel free to use our online contact form. Just fill in your name, email address, and pick a department to communicate with and we'll get back to you as quickly as possible.

MensUnderwearStore.com
20911 Johnson St Suite: 118
Pembroke Pines Florid 33029

Changing or cancelling an order

All orders are shipped within 24 hours. If you would like to make any changes or updates to your order we will do our best to accommodate your request. However, we can't ensure we will be able to make any changes if the order was already processed. Please reply to your order confirmation email with your request or fill out our online contact form.

Returns and Exchanges

Return policy

You may return an item within 30 days of purchase. We will accept returned items if they are unworn and in their original boxes/plastic wrap with original tags. There is no charge for restocking, handling, etc. We will apply your return as you would direct, that is to say, if you wanted other merchandise in exchange or a refund, or carry a "store credit" which would not expire. Please follow the steps listed on the Returns & Exchanges page.

Exchange process

For exchanges, you pay for the postage to return the items that are being exchanged to us, we will pay postage for sending you the exchanged items. Upon receiving your exchange item(s) we will process the exchange as you requested and ship the new item(s) back out to you.

Store credit policy

You can also return an item(s) for a store credit. After we receive your return we will issue a store credit in the form of Boxer Bucks® that you can use at a later date. Like Boxer Bucks®, the store credit does not expire.

Shipping Information

Shipping rates

We offer a variety of shipping options. US orders are shipped via US Postal Service and usually arrive within 5 business days from the time the order is placed.

Expedited service for US residents is shipped the same day if your order is received by 3:00 PM Central US time. Choose from USPS Priority 2-3 Day Delivery and USPS Express 1-2 Day Delivery. All USPS delivery services are available for weekday delivery only.

All orders shipped outside the US are sent via First Class International Airmail through the US Postal Service and is handed off to the reciprocating mail service in the destination country. Delivery usually happens within 14 business days but could take longer if there is a queue for customs inspections. We also offer Priority International and Global Express services to get your items to you faster.

For more complete information, please visit our shipping information page.

APO/AFO addresses / P.O. Boxes / Special addresses

We ship to APO/AFO and P.O. Boxes using the United States Postal Service.

Express shipping / Rushed processing

For orders within the continental United States: We understand that sometimes you need your merchandise in a hurry. For that reason, we offer economical delivery by USPS Priority 2-3 Day Delivery and USPS Express 1-2 Day delivery. You will be presented with the available shipping options during checkout, simply choose the one that best suits your needs.

For US orders outside the continental United States (Including but not limited to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Guam) we offer United States Postal Service Express Mail.

If these options do not satisfy your needs, use our online contact form to send an email to Customer Service and we'll do our best to accommodate your needs.

Privacy and Security Policies

Privacy policy

You can find our privacy policy at our Privacy Policy Page.

Copyright

All photography and site content are copyright protected. Any and all use of MensUnderwearStore.com web site content for any purpose requires written consent.

Security statement

We take great measures to ensure that your personal information is transmitted to our store using the most secure technologies available. For more information, please see our security statement and privacy policy.

Pricing Guarantee

If you make a purchase and the price of an item changes within 5 days of the original order, we will honor the new price and apply the difference between the original order price and the price listed on MensUnderwearStore.com as a store credit within your Boxer Bucks account. It is the responsibility of the customer to request the credit by contacting our Internet service department.

Who is MensUnderwearStore.com? / About MensUnderwearStore.com

You can read our complete history and find out about MensUnderwearStore.com at our about us page.

Contacting us